If it is, then yes, you should be able to exchange your broken Craftsman tool at Lowe’s. Remember that although many Craftsman tools have a lifetime warranty, some products have a limited warranty.
Lowes does not own the brand, Stanley Black & Decker purchased it in early 2017. Ace Hardware is now doing the same thing even though many of the tools on the shelf are stock made by Sears OEM manufacturers. Stanley has stated in many places and many times that they fully intend to honor the lifetime warranty/ guarantee for all Craftsman tools.
Are Craftsman tools the same as Lowes?
Problem is, Galloway discovered, that the old tools sold by Sears and the new craftsman tools sold by Lowe’s are different and have different part numbers. So they are not interchangeable . Craftsman’s warranty page still lists a full lifetime warranty.
However it says you must return it to a “stocking retail partner,” which is confusing since Lowe’s’ does not stock identical Sears tools . So we called the Lowe’s store manager, who told us if they don’t have the same model, they are telling people to call Craftsman customer service.
Can you exchange Craftsman tools at Lowes?
“we will honor all lifetime warranties no matter where the CRAFTSMAN hand tool was purchased. We ask that customers bring in the item , and we’ll replace it if we have the product. If we do not have the product, customers can call the Customer Care Hotline (883-331-4569).”.
Can I replace a craftsman tool from Sears?
That depends on the specific tool you need to get replaced , however the warranty is from Craftsman not Sears so it is valid at other retialers.
You should be asking “Can I exchange a broken Craftsman Ratchet at Sears?”
We can dig in! take your Craftsman ratchet and receipt or other proof of purchase to your nearest Sears store. If you don’t live near a Sears store, call the Craftsman Warranty Department at 800-469-4663 to arrange for repair or replacement of your ratchet. Then, can you exchange broken Craftsman tools at Lowes ?
Does lowes warranty craftsman?
Lowes does indeed honor a Craftsman warranty, which leads to questions about why the man that wanted a socket wrench replaced was turned away from a Kentucky Lowe’s store. If you bought your Craftsman tool at Sears, then it’s likely that the Lowe’s Craftsman lifetime warranty won’t apply.
This of course begs the query “Will Lowe’s honor the Sears lifetime warranty on Craftsman tools?”
Woodworkers, mechanics and crafts people have loved Craftsman tools for years, because of their lifetime warranty. If one broke, you could just return it and get a new one free.
This of course begs the inquiry “Does Lowe’s honor Craftsman lifetime warranty?”
“You have a drive an hour to get a tool replaced,” he said. A Lowe’s Corporate Communications spokeswoman, Maureen Wallace, told us Lowe’s stores should honor the Craftsman Lifetime warranty “if we have the product.” But due to differences between Sears and Lowe’s tools that may not always be possible.
The notice indicates that Lowe’s will indeed honor all Craftsman lifetime warranties, no matter where the customer purchased the Craftsman hand tools . A statement was not offered regarding limited warranties that last only for a designated time period.
Does Stanley honor Craftsman lifetime warranty on tools?
Ace Hardware is now doing the same thing even though many of the tools on the shelf are stock made by Sears OEM manufacturers. Stanley has stated in many places and many times that they fully intend to honor the lifetime warranty/ guarantee for all Craftsman tools . What they haven’t worked out is the details yet.
What is the warranty on Craftsman tools?
“We will honor all lifetime warranties no matter where the CRAFTSMAN hand tool was purchased . We ask that customers bring in the item, and we’ll replace it if we have the product. If we do not have the product, customers can call the Customer Care Hotline (883-331-4569).”.