To learn about sending your return back to us , visit Verizon mobile 30-day return and exchange FAQs. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you’ll need to contact us if you want to cancel your line.
Can I return or exchange a device purchased from Verizon?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase . Returning merchandise does not terminate your service, so you’ll need to contact us if you want to cancel your line.
If you need your Device ID to file a claim, you can find it on the My Devices page in My Verizon. Buy a new device at retail cost . Activate another device you already own.
What do I do if my Verizon phone won’t turn on?
Call us from a phone other than the one you’re experiencing a problem with (toll-free from a landline phone) or visit a Verizon store to verify your eligibility. Buy a new device at retail cost. Activate another device you already own. If your device is lost or stolen :.
For instance, if you’re dealing with a Verizon lost phone either contact Verizon directly at (800) 922-0204 or log in to My Verizon to report the phone lost or stolen and suspend service.
What to do if you lose your phone?
No one plans to lose their device , of course, but it happens. When this occurs, one great tool to have is Digital Secure, an app available to Android and i. OS smartphone customers who are subscribed to Verizon Total Mobile Protection. Here are steps you can take to find a lost phone and keep your data safe and secure.
Buy a new device at retail cost. Activate another device you already own. If your device is lost or stolen: Attempt to locate your device . If you can’t find your device, suspend your service to prevent unauthorized use.
What should I do Before I Send my Android device to Apple?
Before you send in an Android device to Apple as a trade-in , be sure to do the following: Back up your data. Erase the device. Remove any SIM cards, memory cards, cases, and screen protectors. Contact your device’s manufacturer if you need help. Make a backup of your i, phone, i Pad, or i. Pod touch or restore from a backup.