If your Xfinity remote isn’t working, it’s likely the result of dead batteries , broken remote buttons, or a system bug. Swap the batteries out for a fresh pair of AAs or perform a factory reset to eliminate any viruses. If none of these troubleshooting techniques work, reach out to Comcast customer service to further diagnose the issue.
One way to consider this is then, check if you can hear a dial tone on your Xfinity Voice line, which would indicate home wiring issues. If so, tap Yes again. If you are unable to fix the problem , you will be provided with options to get a call back from a Comcast representative (to avoid being on hold) and contact @Comcast. Cares via Twitter.
Why is my xfinity phone line not working?
Try plugging your phone line directly into your Xfinity Voice modem. Find the port behind the device and plug your phone line directly into Tel 1, as pictured below. If this fixed your issue, tap Yes. Then, check if you can hear a dial tone on your Xfinity Voice line, which would indicate home wiring issues .
The next thing we asked ourselves was: what do I do if I have two phone numbers with Xfinity?
If you have two phone numbers with Xfinity Voice service , and only one is working, please contact us. Check the lights on your digital voice modem. Depending on the light sequence displaying, you may need to reset your modem .
Why is my xfinity tv not working?
Check several apps or websites to make certain the connection issue is not specific to one in particular. Check for local outages using the Xfinity Status Center Outage Map. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment.
What do I do if my Xfinity TV is not working?
If your Xfinity TV or Internet isn’t working, you can try fixing it with our troubleshooting tool . Before troubleshooting, make sure you check for some common issues: Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center.
1 Make sure Wi. Fi is on in your device settings. 2 Make sure your device is connected to your Xfinity home network and not the Xfinity Wi. Fi network or another wireless network by accident . 3 Restart your device, open the Xfinity Stream app, and see if the app recognizes that you’re connected to your home network. 4 Still having trouble?
Our answer was the following chart shows the number of reports that we have received about Comcast Xfinity by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline , represented by the red line.
Another thing we wanted the answer to was what can I do if my cable service is not working?
Check that all the cable connections are secure. If your TV is hooked up to a TV Box, VCR, or DVD player, check that the TV is on the right channel. Late payments can cause an interruption of service. You can troubleshoot specific service problems for the following services:.
How do I Reset my Xfinity Voice Remote without a setup button?
Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset . To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.
If your Xfinity Voice modem is online, restarting it can resolve many common issues. If you’re currently using your Voice service, please finish up all phone calls; otherwise, any in-progress calls will be disconnected. If you would like to proceed, tap Restart device. Restarting your modem should take about five minutes .
What is voice control on Xfinity?
‘Voice Control’ is a feature specific to Xfinity voice remotes , like the XR11 or XR15. If your Xfinity remote isn’t responding to your spoken commands, it’s possible that the microphone in the remote is either not working or is blocked.
Why is my Xfinity remote blinking green twice?
The LED will blink green twice to indicate that the remote was reset . The factory reset unpairs your remote and TV Box, so you’ll need to re-pair them (TV Box needs to be activated prior to re-pairing). See instructions for pairing your Xfinity remote and TV Box.
If the LED flashes red five times on any button press, this is an indication that the batteries are very low and should be replaced . If the buttons are still unresponsive, chat with us for assistance.