Probably the easiest is to simply take it into a Verizon Experience Store if there is one within reasonable driving distance and hand it in across the counter. You also at least used to be able to simply drop the equipment off at any UPS store , and they would ship it back to Verizon.
If you want to return it, you can drop it off at a FIOS store or at a UPS store . Hang on to the receipt in case VZ tries to bill you for the old router. They’ve been known to do that.
How do I return equipment to Verizon?
Traditionally there are 3 ways to return Verizon equipment. Probably the easiest is to simply take it into a Verizon Experience Store if there is one within reasonable driving distance and hand it in across the counter. You also at least used to be able to simply drop the equipment off at any UPS store, and they would ship it back to Verizon.
You might be asking “How to return Verizon FiOS equipment?”
How To Return Verizon Fios Equipment Verizon is known for its strict return policy . You should follow the return process carefully if you want to avoid penalty charges. Once you have canceled your Verizon service, you can decide whether you want to start the return procedure by: Taking the equipment to the nearest Verizon store.
1 Delaware 2 In the Delaware locations shown below, you can: Pickup, upgrade and return a Set-Top Box (see our convenient options for returning equipment) Pay your bill Order Verizon products and services 3 District of Columbia (DC) More items.
My suspicion is that among the cost to return the equipment, clean it, check it out and repackage it for re-deployment, it probably ends up costing as much as new equipment, so Verizon isn’t all that interested in getting DSL equipment back . This stuff just isn’t all that expensive.
Print the shipping label from My Verizon Attach the shipping label to the box Make sure you keep a copy of the shipping label because it will act as proof of shipment if any issue occurs during the return process. You can track the return process with My Verizon.
How do I return a Verizon box without a bill?
If you get through to a residential sales rep for your locale, first state your concern about not getting billed for the Verizon box. A good sales rep should be able to settle that matter online as you talk. Then, address the question of how to return the old box .
How do I dispose of my old phone equipment?
You also at least used to be able to simply drop the equipment off at any UPS store, and they would ship it back to Verizon . However when I tried it, the UPS store refused because of some billing issues the store had with Verizon. Lastly, you can hand it to a Verizon Tech if you happen to find one in the neighborhood.
How do I contact Verizon FiOS customer service?
Through chat on the company website Through Facebook Messenger Via phone at 1-800-VERIZON (1-800-837-4966). Shipping the Equipment to the Company If there is no Verizon store that accepts Fios equipment near you, sending the equipment by mail is the best option.