Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting xfinity., and com/stores. Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account . Our team at the Xfinity Store will provide you with a receipt confirming your return details.
Can I return an accessory I purchased at an Xfinity store?
Accessories purchased at an Xfinity Store can’t be returned through the mail at this time. Before shipping back your items, please read through these guidelines: Back up your personal information, then clear it from your phone.
One common answer is, for returns, you can visit an Xfinity Store or a UPS Store (No prepaid label is required – just head to a UPS Store and they will handle the rest.) For exchanges, please visit a store or call us at 1-800-xfinity .
How do I return or exchange my device with Xfinity?
Check the status and hours of an Xfinity Store near you. If you wish to return or exchange for any reason, we want to help you take care of it as quickly as possible. You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned .
Another thing we asked ourselves was: how do I return a device I’ve disconnected from Xfinity?
Com/returns and follow the on-screen instructions for the device you’d like to return to us. If you don’t see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center – you just need your Xfinity ID and password.
How do I return a TV box to Xfinity?
If you wish to return a TV Box, click ‘Identify Device’ 3. Choose a reason for return 5 . Follow the instructions on the Xfinity website and confirm the equipment you wish to return 2. Select ‘UPS Prepaid Shipping’ and a shipping label will be made for you 3.
Where can I Return my Comcast equipment?
Drop off your equipment at any Comcast Service Center or Xfinity Store. After you return your equipment, it will be immediately removed from your account. Where do I return Comcast equipment?