Remote Control Buttons Don’t Work – Troubleshooting If you have an Xfinity remote and the buttons are not responding or performing as expected when you press them, follow the steps below to troubleshoot. Troubleshoot Unresponsive Remote Buttons Press a button on the remote: If the LED does not flash at all, replace the batteries and try again.
See instructions for pairing your Xfinity remote and TV Box. If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset . To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.
Press and hold the “Setup” button your TV remote and wait for the LED at the top to change to green. Press the “Xfinity” button on the remote until the LED on the top starts to flash green . Enter the code that the TV screen shows and press “OK”. The remote will now be paired to the TV. Power on the TV and the cable box.
How do I Reset my Xfinity Voice Remote to factory settings?
Factory Reset the Xfinity Voice Remote with a Setup Button (XR11) If the buttons on your Voice Remote (model XR11) are still unresponsive, you may need to perform a factory reset. To perform a factory reset: Press the Setup button until the LED at the top of the remote changes from red to green.
Why is my Remote not working on my TV box?
If a certain button on your remote is not pressing correctly , then the TV box won’t receive the signal you’re attempting to give. This is a more common problem in older remotes or devices that have been touched by sticky fingers one too many times. Larger buttons are more likely to experience this type of issue.