Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting Xfinity., and com/stores. Drop off your equipment at any Xfinity Store or Comcast Service Center . After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.
How do I return or exchange my device with Xfinity?
Check the status and hours of an Xfinity Store near you. If you wish to return or exchange for any reason, we want to help you take care of it as quickly as possible. You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned .
Can I return an accessory I purchased at an Xfinity store?
Accessories purchased at an Xfinity Store can’t be returned through the mail at this time. Before shipping back your items, please read through these guidelines: Back up your personal information, then clear it from your phone.
For returns, you can visit an Xfinity Store or a UPS Store (No prepaid label is required – just head to a UPS Store and they will handle the rest.) For exchanges, please visit a store or call us at 1-800-xfinity .
If you’re returning a phone, the easiest way to do it is through My Account at xfinitymobile ., and com. Follow these steps: From My Account, select Devices. Select the phone you want to return. If your phone is within the return-eligibility window, there will be a ” Exchange or Return” button in this section.
Where can I Return my Comcast equipment?
Drop off your equipment at any Comcast Service Center or Xfinity Store. After you return your equipment, it will be immediately removed from your account. Where do I return Comcast equipment?
Find a Comcast Service Center or Xfinity Store location near you – we’d love to see you. Drop off your equipment at any Comcast Service Center or Xfinity Store. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.
Can I return Comcast equipment to a UPS Store?
Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Secondly, can you drop off Comcast equipment at any location?
How do I track my return with Xfinity?
If a UPS Store representative packages the equipment for you, you’ll receive a physical receipt with your tracking number so that you can track the progress of your return at Xfinity. Com/returns or on UPS., and com. Otherwise, you may reference the tracking number on the return label to monitor your package.