Under “Your Orders” on Amazon, you can find additional information to help you track down a stolen or missing package that appears on your account as delivered, according to Weisman. He recommends taking the following steps: Double-check the shipping address. The package might have been delivered to another address on your Amazon account.
Is Amazon good at handling stolen packages?
Even though Amazon is known for good customer service and working with customers who have dealt with stolen packages, going through the process repeatedly can be a hassle.
Different retailers have different policies and processes for handling stolen items, but you’re usually entitled to a refund or a replacement. Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. Sometimes, purchases that are “fulfilled by Amazon” are actually sourced from retail partners known as “Amazon Sellers.”.
So, what happens if a package is stolen from Amazon?
Hi Peter: Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. But if you’ve waited two or more business days for a response or the seller is uncooperative, you can file a claim with Amazon and they’ll likely issue a refund. In many cases, retailers will quickly agree to send you a replacement item.
What to do when your amazon package is stolen?
Go to your Amazon account and make sure you listed the proper address when you placed your order. If you are lucky enough to have footage of the theft, it should be reported to the local authorities right away. It is recommended to wait 36 hours before filing a report of a stolen package with Amazon.
One of the next things we asked ourselves was, what should I do if my package is stolen?
So, if you have determined that a theft actually took place, contact the seller to ask about either a replacement or a refund . The results of this option will vary from seller to seller. Note that sellers are not required to replace a stolen package, but some may choose to do so in certain cases.
What to do if your Amazon package gets stolen from the porch?
Step 3: Contact the seller or retailer. If you are now entirely sure that your Amazon package got stolen from the porch, you can directly contact Amazon . Chat with customer service to let them know the details of the issue. Amazon retailers should be able to send out new packages or can issue refunds to the customer.
How long do I have to report a stolen package to Amazon?
It is recommended to wait 36 hours before filing a report of a stolen package with Amazon. Some packages do show up after they have been marked as delivered, and it isn’t unheard of for a package to simply turn up at a neighbor’s house. After waiting 36 hours, file a report with the package carrier who delivered the unit.
This of course begs the inquiry “How do I report a stolen order to Amazon?”
Once you have filed your report with the package carrier, reach out to Amazon through their message center and let them know you have had a stolen order. They will want to know that you have filed a report with the proper carrier, and any evidence you can supply will be beneficial.
How do I file an Amazon stolen package claim?
File an Amazon stolen package claim. There is a program available through Amazon known as the A-to-Z Guarantee . If you are unable to get a resolution from your seller, consider filing a claim through this program.
How do I get a refund from Amazon for stolen items?
You reported the theft to the police, which is the only “thorough” investigation that is required. If there is an active investigation going and Amazon has a copy of the report, then you get a refund or another item… their choice .
How many packages are stolen each year?
As of 2021, a devastating amount of 23 million Americans have had their packages stolen from their homes. For Amazon lost packages, an average of 51 packages a year got reported missing or stolen.
What to do if your package is missing from Amazon?
Sometimes courier companies drop packages on random areas within your property, such as the back porch or behind your potted plants. If, after 48 hours, the Amazon package is still nowhere to be found , contact your courier immediately. Your package could still be in the hands of the shipping company.
What do I do if I don’t receive my Amazon package?
First contact Amazon and let them know that you did not receive the package. They will file a claim with the post office and/ or send you a replacement item. You can also contact your local postmaster and file a complaint from your end.