Wayfair, unfortunately, has a policy that states they won’t accept Open Box items for returns, so keep that in mind when you’re about to check out. That being said, Open Box shoppers have noted that Wayfair representatives made exceptions for items that were defective or damaged .
A common inquiry we ran across in our research was “Can you return Wayfair open boxes?”.
You can return some Wayfair Open Box items but not all . It’s Wayfair ‘s official policy that Open Box items can’t be returned, but you can call Wayfair’s customer service and ask if they’ll make an exception. Representatives I spoke with told me that the policy depends on your product, so it’s worth a shot.
How does wayfair handle damaged items?
Their return policy states that, “ If an item does arrive damaged or with parts missing , please notify us within 30 days.” But if Wayfair can’t replace the parts, they will have a carrier pick up the original package and send you a full replacement free of charge. These other retailers also have amazing return policies, too.
The favorite answer was according to Wayfair, they understand how frustrating it can be and so make it very easy for you to return damaged items without paying for shipping and offer for you to either get the item sent to you for free and replace the damaged parts or get a full refund.
A frequent query we ran across in our research was “What is Wayfair’s return policy for damaged items?”.
However, if your reason for wanting to return the item is because it was damaged, defective, or completely different from the item you ordered, Wayfair will accept the return and may pay for return shipping. Here’s a full description of Wayfair’s return policy.
You should be asking “What happens if you get the wrong appliance from Wayfair?”
This is what I stumbled across. if there is damage , or you got the wrong appliance, DO NOT accept the delivery. Make the delivery person return it to Wayfair and call them ASAP at 1- (866) 263-8325 to let them know about the issue. Bottom line: Once the appliance is installed it CANNOT be returned.
A common query we ran across in our research was “Does Wayfair send spare parts with furniture?”.
Some believe that yes, they should send everything you’ll need to assemble your furniture. If they forgot, just file a report within 30 days of delivery and they’ll send those parts or hardware for free. Each box actually came with spares , and lack of hardware was never an issue.
As soon as you generate the item (s) return request for credit card refund, Wayfair will issue a refund after receiving the ‘item returned’ notification. Most banks take 3-5 business days to process your refund. Note: For all other refund methods, Wayfair takes up to 2 weeks to issue the refund.
How do I find on-sale items at Wayfair?
You just need to know where to look. Hidden in the depths of its site, Wayfair has thousands of on-sale gems that are only discounted because the box has been opened. Yes, the items are still brand new, but they’re up to 40 percent off if you find them in the open box section.
This begs the question “What are the problems of shopping on Wayfair?”
In other words, all the possible problems of shopping on Wayfair apply to shopping anywhere online . Obviously if you buy online, your furniture will come in multiple pieces which have to be put together by you. (Although Wayfair does offer assembly as well, powered by handy. com, and the cost varies by item.).
How does Wayfair work?
Wayfair is a site that hosts listings from many different suppliers . Wayfair doesn’t design, manufacture, store, or ship anything itself: instead, like Amazon, it’s a “middle man” between the seller and the buyer. When you make a purchase on their site, they purchase that item from the supplier, who then ships it to you (aka “drop shipping”).
We discovered You can call them at 877-929-3247, they operate 24 hours, 7 days. The best time to call would be 8:15 am. Does Wayfair offer free returns ? No, they doesn’t offer free returns on normal returns except for damaged items. They’ll refund your shipping charges if you received the damaged item.
Pricing and availability are subject to change. Wayfair has a hidden section full of thousands of discounted gems . (Credit: Wayfair) Did you know that you can get tons of open box items at a major discount on Wayfair?